Quality and Retentions Manager Jobs in Cardiff on your local Cardiff jobs site. Careers in Cardiff, local employment and work in Cardiff.
Job Search
- Engineering
- Technical & Maintenance
- Sales / Telemarketing
- Armed Forces
- Manufacture and Production
- Customer Service / Call Centre
- IT
- Admin/Clerical
- Legal
- Accounting
- Automotive / Mechanical
- Marketing
- Catering / Hospitality
- Graduate Opportunities
- Banking and Financial
- Recruitment
- Management
- Telecommunications
- PA/Secretarial
- Business Development
Quality and Retentions Manager
This job has expired, and cannot be applied for.
- Posted By: Pinpoint Elite
- Address:
- Contact: 02920 444040
- Date Posted: 4th Aug 2008
- Salary: Circa £18,000
- Location: Cardiff
- Reference Code:
- Views Since Posting: 350
- Full Description:
A professional services provider with an excellent reputation within its industry is currently looking to recruit a Quality and Retentions Executive to join its team. The company have modern offices with excellent facilities close to public transport links; they offer excellent benefits and opportunities for career development.
As a Quality and Retentions Executive your role will involve:-
Promoting high quality customer service and account management
Monitor and evaluate account management against KPI’s / procedures, providing support and training
Monitor trends and recommend improvements
Minimise churn through discussion with account managers, identifying at risk customers, implementing and monitoring remedial actions
Evaluate disconnection reports, identifying trends and minimising lost business
Support senior management in the achievement of department and Corporate objectives
Provide accurate and timely figures, reporting of outcomes on retention and monitoring
Liaise with other departments within the Company including Sales Support and Credit Control
Applications for the post of Quality and Retentions Executive will be considered from individuals who have proven experience in a Quality Assurance role, have a broad based customer service background and have excellent training and organisational skills. Must be PC literate in Word, Excel and PowerPoint.
In return the company offer a salary of circa £18,000 per annum, including excellent benefits and incentives.
Hours of work are Monday to Friday 9am to 5.30pm with an hour for lunch.
Recruiters
Advertise your job now Set up an online account and begin recruiting today
Speak to one of our specialists to improve your recruitment contact us .
